HOW LONG DOES IT TAKE TO PRODUCE AND SHIP AN ORDER?
Our standard production time is 2-5 business days.
However, we currently see orders for the EU being fulfilled on average within less than 24 hours to 1 business day, and orders for the US within 2 business days.
WHERE IS ADACCI SHIPPING FROM?
Your US orders will ship from our facility in Montclair, California, while your EU orders will ship from our facility in Rotterdam, the Netherlands.
DO THE SHIPPING OPTIONS OFFER A TRACKING NUMBER?
Yes, our shipping options include tracked shipping. Once the order is fulfilled, you will receive the tracking number via email.
HOW CAN I CONTACT ADACCI'S SUPPORT TEAM AND HOW LONG DOES IT TAKE TO HEAR BACK?
You can contact our support team by:
1. Writing an email to support@adacci.com
2. Clicking here to write us a message
Our support team is available Monday to Friday and will respond within a few hours to up to 24 hours.
CAN I BUY PRODUCTS WITH MY OWN CUSTOM MESSAGE CARD?
Yes, all our products can be customized with a custom card.
Requirements:
File format: PNG/JPEG/JPG image (non-transparent)
Dimensions: 1000x1000 pixels
File size: Under 5MB
WHAT IS THE PERSONALIZATION TECHNIQUE USED? IS IT LASER ENGRAVING?
Yes, our products are personalized using laser engraving. Laser engraving is a precise and permanent method where a thin layer of the material is etched away, leaving a dark, high-contrast mark. This technique ensures durability and a professional finish on all our products.
Please note that under different angles and lighting conditions, the engraved mark may not always appear black due to the visibility of the etched layer. This variation in appearance is a natural characteristic of the laser engraving process.
WHAT MATERIAL IS THE JEWELRY MADE OF, AND IS IT HYPOALLERGENIC?
Our jewelry is made from 304L stainless steel, which is hypoallergenic and safe for sensitive skin.
The gold and rose gold variants are plated with 18K gold, ensuring a high-quality and durable finish.
WHAT TYPES OF PRODUCTS DOES ADACCI OFFER?
Adacci offers a variety of print-on-demand jewelry, including personalizable necklaces, bracelets, and keychains.
These products come in different pendant shapes and colors and are fully customizable on both the front and back.
